SVJ
Consumer Data Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect: We may collect personal details such as your name, contact information, delivery address, and payment details when you place an order or interact with our website.
How We Use Your Information: Your data is used to:
Process orders and payments
Deliver products and provide customer support
Send important updates related to your order
Data Protection: Your information is securely stored and will not be shared with any third party except trusted service providers (such as couriers or payment processors) necessary to fulfill your order.
Your Rights: You may request access to, correction of, or deletion of your personal information at any time.
Contact Us: If you have any privacy-related concerns, please contact:
Email: accelertd.apparel@gmail.com Phone: +27 71 517 7762
Refunds & Cancellations We aim to ensure that all customers are satisfied with their purchase. If you are not completely happy, you may request a refund or cancellation within 7 days of your purchase.
Eligibility for Refunds:
The item must be unused and in its original condition.
Proof of purchase is required.
For digital or service-based products, refunds may only apply if the service has not yet been delivered.
Non-Refundable Items:
Sale or promotional items
Gift cards
Products damaged through misuse
Processing Time: Once your return is approved, refunds will be processed within 3 business days, and the amount will be credited to your original method of payment.
Cancellations: Orders can be cancelled within 4 hours of purchase, provided the order has not yet been processed or shipped.
Contact Us: For refund or cancellation requests, please contact: Email: accelertd.apparel@gmail.com
Phone: +27 71 517 7762
Shipping / Delivery Policy
Processing Time: Orders are processed every Friday after payment is received. Any orders made after 12pm on a Thursday until Sunday will be processed the following Friday.
Lead Time: 7 Days
Delivery Timeframes:
Local Delivery (Gauteng): 2-3 business days
National Delivery (South Africa): 3-5 business days
Total Shipping Time: 1-2 Weeks
Delivery times may vary based on courier delays or high-volume periods.
Shipping Fees: Shipping costs are calculated at checkout unless otherwise stated.
Order Tracking: Once your order is shipped, you will receive a tracking number via email/SMS.
Undeliverable Packages: If a parcel is returned due to an incorrect address or failure to collect, the customer may be responsible for additional delivery fees.
Damage or Issues: If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours with photos so we can assist immediately. Email: accelertd.apparel@gmail.com Phone: +27 71 517 7762
